CallTimePrivacy Policy
Last updated November 6, 2026
This policy explains what Zachary James Hearn, doing business as CallTime ("we"), collects when you use calltimecrew.com and app.calltimecrew.com, why, and what you can do about it. The short version: we collect what's needed to run your team's schedule, we don't sell it, and we don't use advertising or tracking cookies.
What we collect
- Account details: your name, username, email address, role, an optional employee ID, and an optional profile photo. Passwords are stored only as salted hashes.
- Your team's content: events, venues, crew lists, call times, breaks, hours, gear, kits, floor plans, layouts, and files you upload.
- Billing: the team's plan and subscription status. Card details go straight to Stripe; we never see the full number.
- Technical data: IP addresses and browser details in our server logs and sign-in limits, used for security and to fix problems.
- Problem reports: what you write when you use "Report a problem", with the page you were on and your browser.
How we use it
- To run the Service: show your team's schedule, send calendar feeds, and keep everyone up to date.
- To send the emails the Service needs: sign-up and sign-in links, password resets, invites, trial reminders, and billing notices. We don't send marketing email without asking.
- To bill subscriptions, keep the Service secure, prevent abuse, and fix problems.
Your team's content is visible to people on your team, according to the roles the owner and managers set. We look at it only when you ask for help, or when needed to keep the Service secure or follow the law.
Who we share it with
We don't sell or rent personal information. We use these providers to run the Service, and they only get what they need for their part:
| Provider | What for |
|---|---|
| Our server host (a virtual private server in the United States) | The server that runs CallTime and stores your data |
| Cloudflare | Off-site backups (R2), DNS, and forwarding of our support email |
| Stripe | Payments, invoices, receipts, and sales tax |
| Resend | Sending the Service's emails |
| Google Fonts | The typeface on our pages (your browser asks Google for it, which shares your IP address) |
We may also share information if the law requires it, to protect people's safety or our rights, or as part of selling the business (in which case this policy keeps applying to your data).
Cookies and local storage
We use only the cookies needed to keep you signed in and to recognize a trusted device at sign-in. The app also saves a few preferences on your device (like light or dark mode and your gear checklist). No advertising or analytics cookies.
How long we keep it
We keep your team's data while the team exists. Hours older than about two years are removed automatically. If a team is closed, we delete its data within 90 days, and it ages out of backups within 30 days after that. Unused sign-up links expire after 48 hours.
Your choices and rights
You can change your name, email, password, and photo in the app. Team owners can download all of the team’s data, and delete the team, from the app (their name, top right). To get a copy of your data, correct it, or delete it, email support@calltimecrew.com. Depending on where you live (for example California or the EU), you may have further rights, and we'll honor them. If your team's owner set up your account, we may pass your request to them.
Security
Connections use HTTPS. Passwords are hashed, sign-in attempts are rate-limited, each team's data is kept apart from every other team's, and backups are made daily. No system is perfectly secure; if something goes wrong that affects your data, we'll tell you promptly.
Children
CallTime is for working crews and isn't meant for anyone under 16.
Where data is stored
Data is stored in the United States. If you use the Service from elsewhere, your data is moved there.
Changes
If we make a significant change, we'll email team owners and update the date above.
Contact
Zachary James Hearn, doing business as CallTime, 22589 Skiff Road, Escalon, CA 95320. Email support@calltimecrew.com.